Take your support skills beyond design and deployment and learn troubleshooting of Lync Server 2013. You will review Lync Server architecture from the perspective of a Depth Support Engineer in order to support customers with Lync service issues.
The course provides a toolkit for the Depth Support Engineer, which includes Microsoft and third-party tools available for troubleshooting Lync Server. You will use a variety of these tools and resources to troubleshoot real-world scenarios related to Enterprise Voice, conferencing, application sharing, IM, and Presence. As part of the hands-on labs, you will derive, articulate, and implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a solution.
IT support consultants and telecommunication support professionals who provide support services for unified communication solutions Support professionals who want to attain the troubleshooting skills required to become a Depth Support Engineer Helpdesk personnel and administrators who support a Lync Server 2013 environment and wish to deepen their knowledge and improve their troubleshooting skills.
- Reviewing Lync Server 2013 Architecture
- Developing a Depth Support Toolkit
- Troubleshooting Client Authentication, Persistent Chat, and Presence
- Troubleshooting Remote Connectivity
- Troubleshooting Conferencing
- Troubleshooting Enterprise Voice Configuration Issues
- Analyzing and Troubleshooting Enterprise Voice Call Quality
- Analyzing and Troubleshooting Enterprise Voice Applications
- Troubleshooting High Availability, Disaster Recovery, and Voice Resiliency
- Troubleshooting Exchange and SharePoint Integration
After completing this course, students will be able to:
With an understanding of architectural dependencies, identify the most effective tool to analyze and troubleshoot a Lync Server 2013 infrastructure in various support scenarios
Troubleshoot Lync authentication, Persistent Chat, Presence, and Address Book issues for internal users
Troubleshoot federation and remote connectivity issues related to firewall, reverse proxy, and Edge Server configurations
Troubleshoot web and A/V conferencing for all users
Troubleshoot Enterprise Voice, including configuration, call setup and teardown, and connection to external telephony systems
Troubleshoot voice call quality and bandwidth issues
Troubleshoot Lync Server voice applications
Troubleshoot integration issues with Exchange and SharePoint
Troubleshoot Lync Server HA / DR issue
Before attending this course, students must have: Attended Core Solutions of Lync Server 2013 (20336) and Enterprise Voice and Online Services with Lync Server 2013 (20337) Proficiency in Active Directory Domain Services, Windows Server, data networks, Microsoft Exchange Server, and telecommunication standards that support Lync Server 2013 configurations Knowledge of UC endpoints, including Lync 2013 clients and Lync Phone Edition Knowledge of SQL Server Knowledge of VoIP technologies including SIP Knowledge of formal troubleshooting methodology Knowledge of DNS, PKI and Digital Certificates A minimum two years' experience with Lync technologies and various deployment and configurations.