Training Requests and Delivery Process
For the open schedule, trainers are booked semi-annually, normally during the months of Mars-April and September-October. However, the schedule is continuosly adjusted and we also deliver large amounts of private classes, so our resource managers are handling trainer enrollments all year round.
For some occasions only you will be asked, but for other occasions we may ask several trainers at the same time to speed up the process. In these cases, another trainer might be enrolled even if you answered that you can keep the opportunity. Quick responses to inquiries are always much appreciated!
Private classes
For company courses aka private classes, various kinds of adjustments may be required. This means that a contact may be needed between you as a trainer and the customer when the course is planned, for a course description to be produced or other types of clarifications to be settled. Sometimes it is important that this contact is made swiftly.
Before an upcoming private delivery:
- We reach out to you with an inquiry. If the customer is to be contacted by the trainer, a quick response is often important.
- Answer us as soon as possible, so that we know if we need to continue looking for alternative trainers. From the time we send you an inquiry, we expect that it will take a maximum of a couple of working days before we receive a response. If for some reason you have not been able to answer that time, be prepared that the question might be passed further. Even if you can't give a definitive answer, we appreciate quuick feedback, eg “I'd like to, but must check that I can get time off from my project. Will be back on Friday. ”. Any feedback is preferred to silence.
- When contacting the customer, if they are hard to reach, it is a good idea to leave a message, preferably both by phone and by email, so that the person knows that you searched for them.
- Feedback to your contact person after contact with the customer. Also get in touch if you have not reached the customer within reasonable time. If you need time for adjustments to be able to complete the training, you must notify us now, so that we can include it in our offer to the customer. More about this in the Business opportunities and extra hours section.
- Do not discuss pricing with customers. If questions regarding pricing should arise during your contact with our customers, always refer to Cornerstone.
- Also, do not change booked course dates directly with the customer, but let all such questions go through Cornerstone.